Great Wolf Lodge
Achievement type: Tourism Association of Canada Award
Date achived: November 03 2009
Niagara Falls’ Great Wolf Lodge is an award-winning property known for fun family experiences. The top executives of Great Wolf Lodge believe that treating their team members well is the key to providing their guests a great experience. The team focuses not only on recruitment and retention, but also encouraging staff – called pack members – to grow and advance.
A variety of professional development opportunities allow pack members to further their skills, while multiple recognition programs ensure top performers know they are integral to the property’s success. Numerous communications vehicles keep everyone informed and allow for regular feedback. A competitive benefits package assists employees and their families with staying healthy and happy. These and other programs have seen the Lodge reduce turnover by 55% since opening in 2006, and guest satisfaction is consistently high.
Additionally, Great Wolf Lodge is shaping the future tourism labour force by working with community organizations to provide employment and co-op placements to students, persons with disabilities, newcomers to Canada, and unemployed or underemployed youth.
“Our team approach is crucial for the development of our fine team members. We are extremely honored to be recognized by the Canadian Tourism Human Resource Council,’’ Great Wolf Lodge General Manager Keith Simmonds said. “We strive every day to put the guests first. You can only do that if you also strive to give your team the support and training to do their jobs at top levels."
3950 Victoria Ave
Niagara Falls, ON L2E 7M8
Tel: (905) 354-4888