Staffing and Recruiting
Good hiring practices begin with an assessment of what positions are needed, how many people are required and the type of employment (part-time, full-time or seasonal). A budget should be established to accommodate recruitment and hiring costs as well as salary, benefits and training.
Before you begin to recruit potential candidates, you need a clear job description for each role. You can start with the National Occupational Standards for each position. These standards, developed by the CTHRC, have been established for over 40 tourism jobs. They can be used to build job descriptions for the positions you need to fill, and they’re available free of charge to all tourism employers! An added bonus: if you hire someone who has been certified to those standards, you know they have exactly the skills you need.
Once you know who you’re looking for, where will you find them? An important step in recruitment planning is deciding where and how to advertise a job opening. Use a variety of methods – you’ll achieve better results at a lower cost. Learn more about recruitment strategies and resources, plus how to target specific demographic groups.
Next you'll need to sort through the resumes you've received and decide which candidates will make it through to the interview stage. Check out tips and strategies to screen applicants for the top possibilities.
Finally, you'll gain a better sense of each applicant's suitability through well-structured interviews and thoughtful questions to references. Find out more about behaviour-based interviews, interviewing ESL or FSL speakers and candidates with disabilities, and checking references.