Return On Training Investment Tool
This tool was designed to provide a means to identify the value of dollars invested in training related to the costs of training and the benefits achieved in increased sales, guest satisfaction, and productivity. The tool looks at six performance measures: sales, upselling, staff turnover, customer satisfaction, employee competence, and cost savings.
During consultations, the effectiveness of the tool for use with frontline occupations was immediately recognized, and uses beyond its original scope were identified, such as measuring the effect the hiring of a new manager had upon staff.
This easy-to-use, self-administered tool is now freely available online, and can be utilized by any business in which some form of training has taken place. In return for using this free tool, the Canadian Tourism Human Resource Council will compile user data in order to report on industry trends related to training investment. Please note that the information you enter will be kept completely confidential, and any reporting will occur in aggregate to guarantee your anonymity.