Some organizations say "Our people are our biggest asset" – and they're right. Without great people, great tourism experiences just can't happen. So for tourism businesses, Human Resource (HR) planning is a vital process. It helps you to plan and make important decisions about the resources you need to attract, retain and develop the best people to meet the needs of your business and your customers.
HR planning is an essential tool for managers in achieving their business goals and needs; rather than having to react to human resource requirements on short notice (e.g., when a key position suddenly becomes vacant), managers can anticipate such needs, and as a result, deal with them quickly and effectively to minimize business disruption.
What Does an HR Plan Contain?
While there is no definitive list of what components should be included in an HR plan, the following areas should be considered:
- Staffing and orientation
- Training and Professional Development
- Succession Planning
- Retention/Performance Management
- Employment Equity
- Official Languages
- Workplace Well-Being
- Compensation, Benefits and Rewards