Training Needs Assessment
How do you decide who to train, and on what?
- Review employee job descriptions and associated National Occupational Standards. List the knowledge, skills, behaviours, and attitudes required for each position.
- Assess employees’ existing knowledge and performance by:
- Observing performance directly.
- Having employees complete questionnaires.
- Interviewing and consulting with employees.
- Testing employees’ job-related knowledge, skills, behaviours, attitudes.
- Examining performance reviews for recurring issues and problems.
- Compare knowledge and performance levels with required or desired levels to identify gaps and answer the following questions to determine what can be addressed with training: What gaps exist in performance?
- What training is required to move to higher levels of performance? e.g., could team building and related activities help improve productivity?
- What gaps require training on product knowledge or other company-specific information such as policies and procedures?
- Can stronger employees mentor weaker ones?
- What gaps result in lost opportunities? Can training help win these back?
Need help? Use emerit’s Training Needs Assessment Guide!